Thank you for shopping at the DNA Shoes Online Store.

Due to international money transfer costs and Turkish tax regulations, we are unable to offer refunds to customers.

However, customers may request an exchange under the following circumstances:

The received shoes are different from the ones ordered.
The shoes arrived damaged.
A different shoe size is required.
Size Exchange Eligibility

To qualify for a size exchange:

The item must have been purchased within the last 30 days.
The item must be returned in its original packaging.
The item must be unused, unworn, and undamaged.

Products that do not meet these conditions will not be eligible for exchange.

Custom-Made Products

Items produced as custom orders, including custom-designed shoes, half sizes, or personalized products, cannot be exchanged or returned.

Before returning any product, please contact us at:

Email: sales@adornosshoes.com

Please send the product in its original packaging to:

DNA Dance Shoes
Çuha Çiçeği Sokak
Katrancıoğlu İşhanı No:1
Floor: 1, Apartment: 3
34724 Kızıltoprak, Kadıköy
Istanbul, Türkiye

Shipping & Customs Fees

Shipping costs incurred for exchanges or returns are non-refundable.

The customer is responsible for:

Shipping costs to and from the Adornos Shoes Online Store.
Any risk of loss or damage during transit.
Any customs duties, import taxes, or other charges that may arise when returning the product.
Sale Items

Items purchased on sale or at a discounted price cannot be exchanged or returned.

Tango Clothing

Tango clothing is non-refundable. However, it may be exchanged for another in-stock item, provided the following conditions are met:

The item was purchased within the last 30 days.
The item is in its original packaging.
The item has not been used or damaged.

Products that do not meet these requirements will not be accepted for exchange.

Questions?

If you have any questions regarding our Returns & Exchange Policy, please contact us:

Email: sales@adornosshoes.com

Sanat Ltd. Şti.